Discover your guest in the crowd


What is HeroKey

Next Level Festival CRM & Framework

We integrate ticket vendors, festival promoters, payment providers and cashless payment supplier into one framework. With HeroKey, your guests will enjoy a secure and easy-to-use environment to prepare their attendance. Our Framework provides you with communication channels to your customer, retention tools and additional revenue streams.

HeroKey is festival independent and already worked with major festivals like Melt!, splash! and Lollapalooza Berlin.
Our team consists of digital experts and festival veterans. With this unique setup we're developing a product that delivers a state-of-the-art toolset that is precisely tailored to fit and optimize the festival needs.


Get in touch with us

What we do

Ticket handling

Make ticketing more personal by offering your guests an intuitive administration tool. Including ticket forwarding, direct 2ndary sale and non-invasive personalization. We integrate with TixforGigs & Ticketmaster.

Audience activation

Get heard by publishing your messages when and where your guests will most likely be attentive and responsive. With the integrated HeroKey communication framework you will leave the era of unread newsletters.

Preload

Preloads are the key to a cost-efficient cashless payment integration. Keep your guests balance in a secure environment and allow them to preload their festival balance the easy & clutter-free way.

DIGITAL FRAMEWORK

The framework offers festival apps, a website and the AME, which is our ticket- and balance management platform branded the way you like it to be. Analytics, dashboards plus the communication framework are also included.

GUEST MANAGEMENT

Board your guests the friendly way by avoiding unnecessary queues and optimized check-in tools. Manage your attendees and check-ins with our full-grown toolset for check-in, guest-lists and crowd monitoring.

CASHLESS PAYMENT

With our partners, we deliver a full service cashless payment experience to your festival, combined with personalized tickets and balance preload options through our festival website and apps.

HEROKEY loves festivals

So far we've equipped 4 festivals with our softwate and cashless payment,
engaged 169.967 customers
and managed 9.498.102,00€

Berlin Festival (May 29 to May 31, 2015) is a two-day music event which took place at the Arena in Berlin. It was first organized in 2005, and has now grown to about 20k visitors. In 2015 HEROKEY provided Berlin Festival for the first time with cashless payment and ticket personalization.

HEROKEY provided with its partners the following services:
  • Full cashless payment integration
  • Wristband preload (Desktop and App)
  • Digital Framework: Website & mobile Apps
  • Ticketing: Guestlist, Crew checkin, Peronalization
Splash! Festival (Jul 10 to Jul 12, 2015) is with 25k visitors one of Europe's biggest hip hop festivals. The festival takes place in Ferropolis. In 2015 HEROKEY provided Splash! for the first time with cashless payment and ticket personalization.

HEROKEY provided with its partners the following services:
  • Full cashless payment integration
  • Wristband preload (Desktop and App)
  • Digital Framework: Website & mobile Apps
  • Ticketing: Guestlist, Crew checkin, Peronalization
Melt! Festival (Jul 17 to Jul 19, 2015) is with 25k visitors one of the biggest open-air electronic music festivals in Germany. The festival takes place in Ferropolis. In 2015 HEROKEY provided Melt! for the first time with cashless payment and ticket personalization.

HEROKEY provided with its partners the following services:
  • Full cashless payment integration
  • Wristband preload (Desktop and App)
  • Digital Framework: Website & mobile Apps
  • Ticketing: Guestlist, Crew checkin, Peronalization
Lollapalooza Berlin (Sep 12 to Sep 13, 2015) is an annual music festival and had 2015 its debut in Germany. With about 45k tickets sold the festival was sold-out. In 2015 HEROKEY provided Lollapalooza Berlin with cashless payment and ticket personalization.

HEROKEY provided with its partners the following services:
  • Full cashless payment integration
  • Wristband preload (Desktop and App)
  • Digital Framework: Website & mobile Apps
  • Ticketing: Guestlist, Crew checkin, Peronalization

Herokey fully integrates with

Get in touch with us

Just send us an E-Mail to hey@herokey.com


HeroKey UG (haftungsbeschränkt) | Pfuelstraße 5 | 10997 Berlin | Germany